Frequently Asked Questions
Q: How can I place an order on Grateful Babies?
A: You can place an order on our website by adding the desired product to your cart and completing the checkout process.
Q: What is your return policy?
A: Most purchases can be returned within 30 days that are unused and in their original packaging. Read our Refund Policy for T&C's
Q: How long does it take for my order to be shipped?
A: We strive to process and ship orders within 2-3 business days of receiving them. Shipping times may vary based on your location and shipping method.Read our Shipping Policy for more details.
Q: What is your shipping policy?
A: We offer free shipping for orders over a certain amount. Shipping rates for smaller orders vary based on your location and shipping method.Read our Shipping Policy for more details.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping rates and times may vary based on your location and shipping method.
Q: How can I contact Grateful Babies customer support?
A: You can contact our customer support team through email, whatsapp, or our website's live chat feature.
Q: Are all products on Grateful Babies safe for babies?
A: Yes, all products on our website are thoroughly tested and approved for baby use. We prioritize the safety and health of babies above everything else.
Q: Can I cancel or modify my order after it has been placed?
A: We strive to process and ship orders as quickly as possible, so if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request.
Q: What if I receive a damaged or defective product?
A: We take product quality very seriously and strive to ensure that all products are in perfect condition before shipping. However, if you receive a damaged or defective product, please contact us immediately and we'll work with you to resolve the issue.
Q: How do I track my order?
A: Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package online.
Q: Do you offer any promotions or discounts?
A: Yes, we periodically offer promotions and discounts. You can sign up for our email newsletter to stay up-to-date on our latest offers.We also have a Loyalty Program which you can register for.
Q: How to sign up for Affiliate program?
A: To sign up for our affiliate program, simply click the link located in the footer of our website. Once you click on the link, you will be directed to a page where you can follow the on-screen instructions to complete the sign-up process.
Q: Will I receive a refund if I refuse the shipment when it is delivered to me?
A: If customers refuse a package due to customs or tax issues, such as refusing to pay customs taxes or duties, failing to provide requested documents, or any other related issues, we want to clarify our refund policy. In such cases, we regret to inform you that we cannot be held responsible for any refund or reshipment of the refused package.
Please note that it is important for us to emphasize this policy, as we want to ensure clarity and transparency regarding the responsibilities and liabilities associated with refused shipments. We understand that customs and tax matters can be complex, but it is ultimately the customer's responsibility to comply with the necessary requirements.
If you have any questions or concerns about our refund policy for refused shipments, we encourage you to reach out to our customer support team, who will be more than happy to assist you.
Q: What if I have a question or concern that isn't addressed in your FAQ?
A: If you have a question or concern that isn't addressed in our FAQ, please don't hesitate to contact us. Our customer support team is here to help and we'll do our best to assist you.